What is the job of a restaurant administrator? Responsibilities of a restaurant administrator

When guests come to a restaurant, they are not very concerned about how the work process is organized there. For them, the main thing is that the vacation goes well, fun, without conflicts and troubles. But no one imagines how much work it takes to get the job done right. Ensure cleanliness, politeness and efficiency of waiters, conscientiousness of bartenders and much more. A special person, the administrator, is responsible and oversees all these processes. There may be several of them, this is at the discretion of the owner of the establishment. We will find out in the article what the responsibilities of a restaurant administrator are.

Why is this profession important?

First of all, it’s worth figuring out who an administrator is. This is a person who not only manages staff, but also makes sure that all processes are carried out correctly and are well coordinated with each other. There may be several openings for this position in a restaurant. It all depends on the level of the establishment. The responsibilities of a restaurant administrator include the following positions:

Full personnel control. Starting from the time of arrival, appearance and ending with the quality of the work performed.
Organization of banquets and corporate events (assistance in creating menus, calculating portions per person, determining time periods for serving dishes, and much more).
Division of job responsibilities between staff. This point must be agreed upon with the main manager or immediate supervisor of the establishment.
Resolving disputes with clients, smoothing out unpleasant moments that may arise during the work process.
Carrying out inventory.

These are the main responsibilities of a restaurant administrator, which he must perform efficiently and responsibly. After all, a lot depends on the work of a given person.

Pros and cons of the profession

Many people ask: “What is interesting about working as an administrator in a restaurant?” His responsibilities are quite extensive; it seems that he needs to control all the processes that occur within the establishment. And indeed it is. But the profession has a lot of positive aspects:

Decent wages.
The opportunity to look good. After all, appearance is an integral point that the administrator must take care of.
High position, status.
Ability to manage people.
The prospect of increasing job responsibilities.
Large social circle.
Meeting interesting people.
Diversity. There is no routine, a new day is not like the previous one.

Like any profession, this one has its drawbacks:

Busy work schedule. There are no weekends or holidays. As a rule, it is on these days that the volume of work is greatest.
Unpleasant situations often occur with guests. In any case, there will be discontent, swearing and conflicts.
Huge responsibility.

But if you are stress-resistant, have correct speech and excellent appearance, this profession is just for you.

Do you want to become an administrator? Get your resume right

Who is a restaurant administrator? The responsibilities and principles of work of this person are spelled out in the job description that each establishment has. To fill this vacancy, you need to carefully study the requirements for the candidate and write a resume correctly.

Be sure to include the reason why you are interested in this position. You can mention that you like and are interested in communicating with people. If you have previous similar experience, this is definitely a plus. Knowledge of foreign languages is also valued, since fashionable establishments are often visited by guests from abroad.

Personnel management, assistance in organizing banquets, communication with clients - these are the main responsibilities of a restaurant administrator. For a resume, or rather, when compiling it, it is necessary to take them into account, and only in this case the position will be yours.

What character traits do you need to have to succeed in your profession?

Restaurant administrator is a rather difficult profession; not every person can occupy this position. There are certain character traits that you need to have to succeed:

Stress resistance.
Openness and sociability.
Ability to resolve conflict situations.
Responsibility.
The desire to be a leader.

Do not forget about correct and competent speech and excellent appearance.

What is unacceptable in the workplace?

It is worth noting that the responsibilities of a restaurant administrator include a huge list of tasks that he must perform. In addition, do not forget that other employees should be equal to him. There are moments that the administrator should not allow:

Leave the workplace without the consent of the manager.
Use foul language, be rude, insult staff, suppliers or visitors.
Look unkempt and wrinkled.
Drink alcohol in the workplace.

What rights does an administrator have?

A restaurant administrator has quite a lot of powers. First of all, in order to establish a normal process, he needs to monitor the work of the staff. Sometimes it is necessary to introduce a system of punishments and fines. But all these points need to be agreed upon with management. This also applies to difficult situations with visitors. If a client behaves inappropriately or poses a danger to others when drunk, the administrator has the right to ask the security to remove him from the establishment.

The article described what the responsibilities of a restaurant administrator are. To occupy this position, you must have certain character traits. Remember: this work is quite interesting, but at the same time difficult and responsible.

A job description is the main document for an employee in any position. This indicates all his main duties that he must perform at his workplace, depending on the nature of the position held and the specifics of the employer’s activities.

The employer is obliged to familiarize the applicant with this document before the employment contract is signed. After reading the instructions, the employee must put his signature on the last sheet. This suggests that he knows his job responsibilities and will strictly observe them. Only if the employee has the signature can he be subject to disciplinary action for failure to fulfill his official duties.

The instructions are drawn up by specialists from the HR and legal departments. The document must reflect all the nuances of this position. No employee should perform work beyond their duties specified in the job description.

Job responsibilities of a restaurant (cafe) administrator

The administrator of a restaurant or cafe is the “face” of the establishment. His job responsibilities include:

meeting restaurant (cafe) visitors, communicating with them and seating them at tables in accordance with their preferences;
accepting orders;
developing plans for banquets, buffets and other celebrations;
knowledge of daily and banquet menus;
the ability to offer restaurant visitors this or that dish, depending on their preferences;
full control over the work of staff in the hall of a restaurant or cafe;
control over waiter service to guests;
control over the quality of service by communication between staff and clients;
control over relationships within the team. The restaurant (cafe) administrator must ensure that there are no conflicts between the restaurant (cafe) staff;
control over the neat appearance of hall employees;
recruitment, testing and training of personnel;
knowledge of the necessary documentation and its competent maintenance;
control during the working day over the cleanliness of the room and proper lighting;
control over the serviceability of instruments and equipment;
smoothing out conflict situations that may arise between visitors to the establishment;
admission of hall employees to work;
control over compliance by employees of the establishment with safety and labor protection rules and regulations;
control over compliance by waiters and other employees with sanitary and hygienic standards.

If a cafe or restaurant is a fairly large establishment, the director will not be able to quickly cope with all emerging tasks. To help the director cope with all issues, a position such as an administrator is introduced.

The main responsibilities of a cafe administrator are to control and organize the work of the establishment. These responsibilities constitute a large number of issues that the employee must resolve through interaction with customers and employees of the establishment.

The entire range of administrator responsibilities should be outlined in the job description. Such instructions are drawn up by the management of the establishment based on specific working conditions.

Requirements for candidates

An applicant for the vacant position of administrator of a catering establishment must have relevant knowledge and work experience. Naturally, the candidate must be at least 18 years old, with a level of education not lower than secondary vocational. It is advisable for the person to have at least one year of management experience.

In this case, the applicant must have the following skills and knowledge:

Knowledge of a foreign language, most often English, is highly desirable;
Confident use of a personal computer;
ability to work with large volumes of documents;
ability to work in programs designed for the restaurant business;
in the field of consumer protection laws and other legal provisions relating to the operation of catering establishments;
know the list of dishes served in this catering establishment;
know the rules of customer service and etiquette;
know internal documentation regarding your work;
be able to correctly allocate seats in the hall for eating.

In addition to all of the above, the administrator of a catering establishment must be able to smooth out conflict situations, be attentive and stress-resistant.

Job responsibilities

Each cafe or restaurant has its own specific working conditions, so the responsibilities of the administrator may differ. As labor duties, we can distinguish general ones, the implementation of which will help to properly organize the work of a public catering establishment. These include the following responsibilities:

Ability to organize the work of an institution in order to achieve its planned goals.
Providing comfortable conditions for visitors.
Consulting clients on dishes offered on the menu.
Organizing competent and efficient customer service.
Effective management and control of the activities of subordinates.
Drawing up a work schedule for subordinate personnel and monitoring its compliance.
Maintaining a friendly atmosphere in the workplace.
Compliance with consumer protection laws.
Monitoring the expiration date of products, rules and requirements for working with food.
Monitoring compliance with safety precautions and sanitary standards in the workplace.
Preparation of all documents and reports for management.
Smoothing out conflict situations in the team and with clients.
Conducting interviews and selecting candidates for subordinate positions.
Carrying out an inventory of the establishment's warehouse.
Working with cash register equipment.
Organization and holding of special events.

Read also: Job description of a marketer

These are the most basic responsibilities contained in the job description of a restaurant administrator.

Rights

The administrator of a catering establishment has a number of rights:

demand and receive from management all information, documentation and tools for the high-quality performance of their direct duties;
make suggestions for improving work;
demand compliance with the labor legislation of the Russian Federation.

Responsibility

In case of improper performance of his duties, the administrator is liable. Responsibility for poor performance of duties cannot exceed that incurred in accordance with the legislation of the Russian Federation. In case of non-fulfillment or partial fulfillment of duties, liability is provided for:

for failure to meet deadlines for completing assigned tasks;
for failure to comply with the instructions of the organization’s management;
for violation of labor regulations and sanitary and hygienic requirements;
for damage to property, if the administrator’s guilt is established;
for shortages identified during the inventory;
for concealing information about the state of affairs in the institution from the management of the organization.

Just like job responsibilities, the administrator’s responsibilities can be supplemented by the management of the institution, depending on the specifics.

Work schedule

The administrator is obliged to follow the schedule of his working day. Its operating mode is determined by the internal regulations of the organization and orders of the general director.

Working conditions cannot contradict the current legislation of the Russian Federation. Working hours must be established in accordance with labor laws.

Nuances

All points regarding the duties, responsibilities and rights of the employee specified in the instructions should not worsen his position in comparison with labor laws. The job description must comply with all requirements of the laws of the Russian Federation.

Required business data

To hold the position of administrator of a catering establishment, you must have the following data:

demandingness;
punctuality;
stress resistance;
ability to organize team work;
the ability to find compromise solutions to conflict situations;
have sufficient work experience to perform their duties;
knowledge in the field of etiquette, rules of serving dishes and table setting.

The administrator is one of the most important positions in the restaurant, which ensures its smooth functioning.

At first glance it may seem that this is a quiet job, but in fact the manager performs a colossal number of tasks.

Relevance and necessity of the profession

Despite the fact that the culture of catering has its roots in antiquity, the tradition of hiring a manager appeared relatively recently. This is explained by the fact that previously these duties were performed by the owner of the establishment: he greeted guests, escorted them to the table and supervised the work of the service staff.

The position of “restaurant administrator” first appeared in France in the 20th century, and in Russia it was officially introduced into circulation in 1995, when it appeared as part of the classification of professions of the Russian Federation.

Previously, only the richest owners of large establishments could afford to hire a qualified customer service assistant, because they could not independently perform all the functions of receiving visitors.

With the development of the restaurant business, the help of a qualified specialist who understands guest service issues has become a necessity.

Principle of operation

It's no secret that the success of a restaurant depends on a complex of many factors: music, lighting, interior, training of waiters and cleanliness in the room. One person is responsible for all this - the administrator.

Therefore, we can say that the main the principle of its operation– to be inconspicuous and invisible to visitors, but at the same time set the tone for the restaurant’s work and create the necessary atmosphere.
The manager represents the establishment itself, so he must look personable, neat and friendly.

Difference This profession has a high level of responsibility and a large list of tasks to perform. No matter what difficulties occur in the kitchen, the administrator’s task is to ensure a good mood and comfort in the room.

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Personal requirements for candidates for the role of administrator

Despite the fact that representatives of both sexes can hold the position of manager, the choice often falls on the fair sex. The fact is that women are more flexible and are able to find a way out of any situation, and their natural charm can calm down the ardor of even the most unfriendly guest.

In addition, owners of such qualities:

Calmness and stress resistance;
Ability to quickly make independent decisions;
Good management skills;
Foreign language skills;
Compliance and non-conflict;
Composure and good memory;
Neat appearance and neatness;
Prepossessing appearance and friendly smile;
Decisiveness and talkativeness.

For information on service standards in restaurants, watch the following video:

Key Roles and Responsibilities

TO responsibilities manager include:

Features of working in a cafe and restaurant

These two similar positions have small differences.

Among other duties, administrators cafe must control the appearance and quality of food preparation, as well as monitor the operation of technical equipment, while restaurant managers do not interfere with the work of the kitchen.

In certain situations, the cafe manager is obliged to help waiters serve guests, and sometimes even perform their duties themselves. Another difference is the selection of dishes and the preparation of the cafe menu, as well as the processing and disposal of spoiled food.

Qualities and skills of job applicants

First of all, the employer pays attention to such resume points:

Availability of higher education;
Skills in working with simple office and accounting programs;
Experience.

Besides, a huge advantage for you as a candidate for the position will be:

Knowledge of English and other foreign languages;
Knowledge of popular dishes, sauces and wines;
Experience in managerial positions;
Ability to work with high-profile clients and celebrities;
Experience in organizing events and outdoor celebrations.

In order to successfully pass the interview, establish yourself as a person who is well versed in the restaurant business. Most often, former employees are hired for this position - waiters, bartenders or even kitchen representatives - people who went through a certain school and saw the business from the inside.

If you have additional abilities (the ability to play the guitar; a certificate of art courses, etc.), feel free to declare them - in extreme situations, any skills can be useful.

You should not lie about or exaggerate your merits - during an interview or hiring, you may be exposed.

The principles of resolving conflict situations in a restaurant and other recommendations for managing a restaurant business are outlined in the following video playlist:

Many people have to have lunch or dinner in a restaurant at least once in their lives, but not everyone knows that in order for a client to feel comfortable here, it takes a lot of effort and devoting a lot of time to it. And this is precisely the responsibility of a restaurant administrator.

Recently, the restaurant business has been developing at incredible speed, but, unfortunately, it is very difficult to find qualified staff. This is faced not only by those who are just starting to work in this field, but also by owners who have been in this business for a long time. In order for the director to do his job correctly, it is necessary to clearly define the responsibilities of the restaurant administrator, only then will you be able to benefit your establishment.

To avoid problems with choosing a specialist, before the interview it is worth deciding what job responsibilities of a restaurant administrator the employee should perform, only after that start selecting candidates. First of all, he must have the following theoretical knowledge and skills:

He must be aware of all laws, orders, decrees that relate to the sphere
He must be clearly aware of the economic activities of the restaurant and all its departments, and be aware of the main function that the establishment performs.
Familiar with the principles of remuneration and pricing of products and services, as well as methods of stimulating the work of staff. It is also necessary that the manager is aware of labor protection laws in the Russian Federation.
The administrator must strictly comply with all labor safety requirements.
And most importantly, the responsibilities of a restaurant administrator include perfect mastery of staff management skills and abilities. Lack of experience, even with high theoretical literacy, leads to the fact that the administrator will not be able to find a common language with employees and, accordingly, this will lead to discord in the team, and, consequently, in the business.

The job description should consist of the following points:

Full control over the activities of restaurant staff. It is necessary to monitor the preparation and control of all medical and technical requirements, distribute responsibilities among employees, and have a complete understanding of the work of all subordinates, including methods of reward and punishment.
A good specialist must understand the specifics of pricing, the average cost of a check, and how many people walk in a day. He should also make suggestions on how to improve these indicators.
The responsibilities of a restaurant administrator include making decisions between employees and visitors, monitoring the maintenance of order in the premises, and the quality of service to regular customers.

A restaurant administrator is a responsible position, and the success of the entire business depends on how qualified the specialist is. Finding a really good worker in this area is quite difficult, so if you manage to do this, you need to value your staff.